Returns Policy

Cancellations: We kindly ask you to give us at least 24 hours notice to cancel your appointment with us, if you fail to do so you may incur a charge of 50% of your treatment.

Consultations: Consultations are complimentary. They can be pre-booked as an appointment or carried out over the telephone to determine the best treatment for your individual needs, helping us to offer you the very best service possible.

Double Treatment Room: Our tranquil double treatment room can be booked for those times when you’d like to share a little relaxation time.

Gift Vouchers: Zone Health and Beauty offer the gift of beauty with our stunning vouchers, perfect for any occasion and valid for six months. Non-refundable and cannot be redeemed for cash.

Noise: We politely ask that when you are in the salon to keep noise to a minimum and respect other clients are trying to relax. When coming to the salon with friends or family members we ask that wherever possible they can wait outside again to keep the salon as calm as possible and allow seating space for waiting customers. When bringing children into the salon we ask that for their safety they are supervised and keep noise to a minimum.

Return Policy: If in the unlikely event you are dissatisfied with your service you will need to inform us within 48 hours. We will offer to rectify the treatment or offer you a Zone Health and Beauty voucher in the full amount of the treatment you received.

Refunds are not accepted on gift vouchers.

Privacy & Security: We take our clients privacy and security very seriously so be safe in the knowledge that you will be well looked after from when you enter the salon and the future. Any information on the consultation cards that you fill out will be strictly confidential and never sold or given to third parties.